Black Diamond recalls Neve Strap crampons

Black Diamond Equipment, in collaboration with the US Consumer Product Safety Commission and Health Canada, is voluntarily recalling the Neve Strap crampons (green version 2024) and related accessories/replacements. 

This recall affects all green Neve Strap Crampons (400073 model #2024) sold between January and May 2024 (see details below). The recall also includes the Neve Strap Binding Accessory Kit (Model #400683) and the Neve Strap Heel Cup Screw & Nuts (Model #400687). It does not apply to the Neve Pro crampons models or previous orange versions of the Neve Strap crampons.

The reason for the voluntary recall is the screws that connect the plastic heel cup to the aluminum heel unit of the Neve Strap crampons. These can become loose, causing the heel cup to detach from the crampons and creating a risk of falling. In three reported cases this occurred during deployment, although no injuries were reported.

Customers who own the green Black Diamond Neve Strap Crampon and/or Neve Strap Binding Accessory Kit sold between January and May 2024 should immediately stop using them and contact Black Diamond for a refund.

Black Diamond Europe will provide a full refund for the affected product!

Customers in Europe can use the following Link View all recall information. In addition to further information and frequently asked questions, there are instructions here to start the return process.

If you would like to contact our customer service in Europe, please email: [email protected] or by phone: +43 12537 459 333 

Affected Products 

This voluntary recall affects all green Neve Strap crampons (model #400073) sold between January and May 2024 with date codes 01-2021, 05-2022, 07-2023, 01-2024 and SS1271. 

Black Diamond recalls Neve Strap crampons
Black Diamond recalls Neve Strap crampons (green version 2024).

The date code is stamped on the rubber heel strap pull tab and is also located on the bottom of the toe section under the ABS panel (see images below).

Also recalled are the Neve Strap Binding Accessory Kit (Model #400683) and the Neve Strap Heel Cup Screw & Nut (Model #400687). These products are sold separately as spare parts/accessories. 

Products affected by the recall

ProductModel #SKU #Date codes
Neve Strap crampons400073BD4000733011ALL101 – 202105 – 202207 – 202301 – 2024SS1271
Neve Strap Binding Accessory Kit400683BD4006830000ALL1 
Neve Strap Heel Cup Screw & Nut400687BD4006870000ALL1 

Not affected by the recall

The recall applies to the following crampons CAN'T to:

In addition to further information and frequently asked questions, there are instructions for starting the return process here: https://www.blackdiamondequipment.com/de_EU/content/neve-strap-recall/ .

If you would like to contact our customer service, please email: [email protected] or by phone: +43 12537 459 333

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