This is the second time that the Black Diamond Recon LT has been affected by a product recall. After a software problem led to a recall in 2023, it is currently a technical problem. In 2022, it was the Black Diamond Recon BT that was affected by a call for review.
In accordance with the European General Product Safety Regulation, Black Diamond Equipment Europe GmbH is recalling the Black Diamond Recon LT avalanche transceiver and the associated avalanche safety kits due to a corrosion problem that may lead to malfunctions. Owners of a Recon LT avalanche transceiver have the option of having it serviced, exchanging it for another model, or requesting a refund.
In some cases, the metal contact of the Recon LT's switching mechanism may corrode. If this occurs, the device may malfunction or shut down, which may hinder avalanche rescue and increase the risk of serious injury or death. Consumers who own the Black Diamond Recon LT should immediately discontinue use and comply with the product safety recall.
Affected Products
This recall affects all Black Diamond Recon LT transceivers manufactured and sold between June 1, 2021 and February 14, 2025 with serial numbers beginning in the range 2040-2321. The serial number can be determined by connecting your avalanche transceiver to the PIEPS app via Bluetooth.
This transceiver was sold as a standalone unit and as part of two avalanche safety kits. The product names, model numbers and SKUs are as follows:
| Product name | style number | SKU | Serial No. starts with: |
|---|---|---|---|
| BD RECON LT BEACON | BD151007 | BD1510070000ALL1 | 2040-2321 |
| BD ALPINE AVY SAFETY SET | BD151010 | BD1510100000ALL1 | 2040-2321 |
| BD RECON LT AVY SAFETY SET | BD151011 | BD1510110000ALL1 | 2040-2321 |
recall procedure
Owners of the Black Diamond Recon LT avalanche transceiver should stop using it immediately and follow the recall process. For Europe and North America, one of the following three options is offered. In all cases, we ask that you return the device to Black Diamond. Once received, we will offer a solution within 14 business days.
- Revision: We will replace the switch contact on your Recon LT with a corrosion-resistant stainless steel version. Upon receipt of your unit, our team will replace the contact and perform a full inspection. Return shipping is free.
- Exchange: We will exchange your Recon LT for a Black Diamond Guide BT, provided our stock allows it. Shipping is free in both directions
- Refund: Upon receipt of your Recon LT and proof of purchase, we will offer you a full refund. Shipping is free.
If you have any questions or uncertainties
If you have any questions about the Recon LT avalanche transceiver recall, please contact Black Diamond EUROPE at +43 1 2537 459 333 or by email at [email protected].
Frequently Asked Questions (FAQ)
What exactly is the problem?
- In some cases, the metal contact of the Recon LT's switching mechanism may corrode, causing the device to malfunction or shut down, potentially hindering avalanche rescue and increasing the risk of serious injury or death.
Which devices are affected by this recall?
- ALL Black Diamond Recon LT avalanche transceivers and associated avalanche safety kits are affected by this recall. These Recon LT avalanche transceivers were manufactured and sold between June 1, 2021 and February 14, 2025 and contain serial numbers with the first four digits between 2040 and 2321.
The Recon LT avalanche transceiver was sold as a standalone device and as part of two avalanche transceiver kits. The product names, model numbers and SKUs are listed below:
| Product name | style number | SKU | Serial No. starts with: |
|---|---|---|---|
| BD RECON LT BEACON | BD151007 | BD1510070000ALL1 | 2040-2321 |
| BD ALPINE AVY SAFETY SET | BD151010 | BD1510100000ALL1 | 2040-2321 |
| BD RECON LT AVY SAFETY SET | BD151011 | BD1510110000ALL1 | 2040-2321 |
The serial number can be determined by connecting your avalanche transceiver to the PIEPS app via Bluetooth:
- Enable Bluetooth on the avalanche transceiver by turning the device on and quickly pressing the Mark button (alternatively, you can hold down the Mark button while turning the device on). The Bluetooth icon will appear in the top left corner of the screen to indicate that Bluetooth is now active.
- Open the PIEPS app on an iOS or Android device. Open the device manager and press "Connect Bluetooth device". The model will be displayed along with the serial number.
Have there been any accidents related to this problem?
- To date, Black Diamond has received six consumer reports regarding this issue, but no injuries, accidents or deaths have occurred.
How was this problem discovered?
- We have received a number of warranty claims where the Recon LT avalanche transceiver has turned off when switching to search mode. We immediately began an internal investigation and determined that a critical component of the switch had corroded, resulting in a reduction in electrical conductivity. We then initiated a worldwide recall of the Recon LT.
What options do I have if I own a recalled Recon LT avalanche transceiver?
- Consumers in Europe and North America will be offered one of the following three options. In any case, we ask you to return your Recon LT device to Black Diamond. Once we receive it, we will offer you a solution within 14 working days!
- Revision: We will replace the switch contact on your Recon LT with a corrosion-resistant stainless steel version. Upon receipt of your unit, our team will replace the contact and perform a full inspection. Return shipping is free.
- exchange: We will exchange your Recon LT for a Black Diamond Guide BT (if stock allows). Return shipping is free.
- Refund: We will offer you a full refund after we receive your Recon LT and proof of purchase. Shipping is free.
Please contact our sales partners directlyif they are not located in Europe or North America.
How is the recall initiated?
- If you live in Europe, visit this Websiteto start the recall process.
- If you live in the USA or Canada, visit this Websiteto start the recall process.
- If you live in New Zealand, please email: [email protected]
- If you live in China, please send an email to: [email protected]
- If you live in Japan, please send an email to: [email protected]
- If you live in other regions of the world, please contact your local distributors. Contact information can be found on this website.
Where should I send the avalanche transceiver?
- You will receive complete shipping instructions during the recall process
Do I have to pay the shipping costs?
- No. Black Diamond covers all shipping costs.
How long does it take to get my avalanche transceiver back?
- Our goal is to repair and return your avalanche transceiver within fourteen business days of receipt.
I would like to speak to someone from the customer service team about this. How do I get in touch?
- You can contact us by phone at +43 1 2537 459 333 or by email at [email protected] to reach.
I am a snow safety expert (piste rescuer, avalanche warning officer, mountain guide, etc.). What should I do?
- Please forward this recall notice to your colleagues, post the recall information on your social media channels and inform your organization. Then follow the standard recall procedure.
It's the middle of the ski season and I can't do without my avalanche transceiver. What should I do?
- Stop using immediately and follow the recall procedure. Please contact our customer service team and we will find a solution together.
How is the device being revised?
- We will replace the switch contact on your Recon LT with a corrosion-resistant stainless steel version. Upon receipt of your unit, our team will replace the contact, perform a full inspection and return it within 14 business days.
How can I tell if my Recon LT has been updated?
- Examine the inside of the battery compartment cover
- If the screw head protrudes from the metal insert, your transceiver has not been serviced. Stop using it and initiate the recall process.
If the screw head is recessed into the metal insert, your transceiver has been reconditioned and is ready to use.
I have a Recon LT and it seems to work fine, can I continue to use it?
- NO. Stop using the avalanche transceiver and follow the recall procedure. The device may malfunction or turn off, which could hinder avalanche rescue and increase the risk of serious injury or death.
I have been using my Recon LT avalanche transceiver for several years. Does that mean I have been in danger the whole time?
- This problem is with a proper avalanche transceiver device check easy to detect. If the device was functioning properly at the time of testing, there was no increased risk.
Can I do the repair myself?
- No. Repairs must be performed by Black Diamond to ensure the avalanche transceiver is functioning properly.
Does this recall have anything to do with previous recalls of PIEPS/Black Diamond avalanche transceivers?
- No. This recall only affects the Recon LT avalanche transceiver. Visit this pageto check whether your avalanche transceiver is subject to a previous recall.
Hasn't the Recon LT avalanche transceiver been recalled before? What is the difference with this recall?
- The 2023 Recon LT recall was related to a firmware issue that was easily resolved with a firmware update. For more information, please click . This new recall is a hardware issue and consumers should stop using it immediately and follow the recall process.