Arcteryx is known for high-priced but solid products. Now, however, the Canadian company is recalling various models of its ski boots. For some shoes, obviously, the axle pin loosens, which can lead to the fall of the skier.

Here are the details of the recall of Acteryx.

Why is Arcteryx doing this callback?

With a small number of boots, the axle bolt has loosened during use. Arcteryx is therefore voluntarily recalling to repair the axle bolt for the shoe to function properly.

Which models are affected?

All 6 models of the Procline boat with a date of manufacture between the 1. November 2015 and the 31. March 2017 will be recalled

Procline Carbon Lite BoatProcline Carbon Lite Boat
 Procline Carbon Support BootProcline Carbon Support Boot
 Procline Lite Boot Women'sProcline Lite Boot Ladies
 Procline Support Boot Women'sProcline Lite Boot Men
 Procline Lite Boot Men'sProcline Support Boot Ladies
 Procline Support Boot Men'sProcline Support Boot Men

What is the technical reason for this recall?

In rare cases, we have found that the axle pin loosens during use. This can lead to a skier losing control or falling and injuring himself.

What could happen if I did not send my boots back?

Without repair, the axle could loosen, which could cause the skier to lose control or crash and injure himself.

Is there a serious risk of injury?

Although there have been no reports of injuries, it could still happen that the axle bolt loosens, causing the skier to lose control or crash and injure himself.

Where can I find more information about this recall?

For more information, please visit recall.arcteryx.com/procline-boot.

What should I do with my Procline Boots?

All Procline Boots must be returned to Arcteryx for repair. For further instructions, please visit recall.arcteryx.com/procline-boot.

What steps are being taken to repair my Procline boat?

Arcteryx replaces the axle bolt with a current model.

How many Procline Boots with damage did Arcteryx find?

There were 18 incidents reporting loose rocker bolts.

What is Arcteryx doing to fix this issue so it does not reappear?

Arcteryx repairs all Procline Boots by replacing the axle bolt with a current model that will secure the bolt securely in place in the future.

What is the function of the axle bolt?

> The axle bolt holds the spoiler and the 360 ​​° rotating cuff in place.

Has anyone been hurt because of this problem?

No injuries were reported.

Does this recall affect other parts of the boot besides the bolts?

No, this recall only affects the axle pin.

Does this recall apply to all shoe sizes?

Yes, all shoe sizes are affected by this recall.
Procline Colored marker

How do I know if my Procline Boots are affected by this recall?

All 6 models of the Procline boat with a date of manufacture between the 1. November 2015 and the 31. March 2017 are affected. If your boot does not have a colored dot on the inside of the spoiler, it should be sent back to Arcteryx for repair.
I. Procline Carbon Lite Boat
II. Procline Carbon Support Boot
III. Procline Lite Boot Women
IV. Procline Lite Boot Men
V. Procline Support Boot Ladies
VI. Procline Support Boot Men

I do not know when my Procline Boots were made or do not remember when I bought my Procline Boots. What should I do?

If your boot does not have a colored dot on the inside of the spoiler, it should be sent back to Arcteryx for repair. Consult the following page, where numbers are listed in each country: https://recall.arcteryx.com/de/procline-boot/faq

I've been thinking about buying a pair of Procline Boots. How can I be sure that the product I am buying is not part of the recall?

Arcteryx takes great care to ensure that all Procline Boots available on the market are properly repaired. The repaired boots or boots from the new production with the newly developed axle bolt will carry a colored dot on the inside of the spoiler.

Should I also send my Procline thermoformed EVA lining?

Arcteryx recommends that you remove the lining before sending your boot in for repair.

I just bought a Procline boat. Can I use it?

If your boot does not have a colored dot on the inside of the spoiler, it should be sent back to Arcteryx for repair.

My Procline Boots work without problems. Do I still have to send you in the context of the recall?

Yes. If your boot does not have a colored dot on the inside of the spoiler, it should be sent back to Arcteryx for repair.

I do not know which Arcteryx boot model I have. How can I find out?

Next up and under recall.arcteryx.com/procline-boot see pictures of all Procline Boots affected by the recall. If your boot does not have a colored dot on the inside of the spoiler, it should be sent back to Arcteryx for repair.
Procline Colored marker

How do I know that my Procline boat was properly repaired when I got it back?

The repaired boot with the newly developed axle will carry a colored dot on the inside of the spoiler.

How do I know if my Procline boat was repaired when I bought it second-hand or second-hand?

If there is a colored dot on the inside of the spoiler, the repair has been performed or the boot has become the 31. March 2017 manufactured.

I bought my Procline boat at retail (or from an online retailer). Do I have to return it there, or will I send it directly to Arcteryx?

Procline boots must be sent directly to Arcteryx. For more information, please visit recall.arcteryx.com/procline-boot.

Can I repair the bolt myself?

No. Special tools and trained staff are required for this safety repair.

How long will it take to get my repaired Procline Boots back?

Once Arcteryx has received your boots, a repair time of 2-3 weeks is expected. Depending on where you live, repair times may vary.

Will I get back the same boots I've sent to Arcteryx after the repair?

Yes. The boots that Arcteryx sent will be returned to you repaired.

Do I have to pay for shipping?

No, you will receive a pre-paid shipping label for this recall. For complete return instructions, please visit recall.arcteryx.com/procline-boot.

Credits: picture and text Arcteryx

climbing shoe

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